Let’s start with a story to set the scene around managing and measuring work. Just because you have over 50 flavours of jelly beans does not mean you should have...

An example of driving for results is Ellen MacArthur. She grew up wanting to sail. Her dream was to voyage around the world, non-stop and on her own. It was...

TYPES OF NEGOTIATING When negotiating, the ideal aim is to achieve a ‘win-win’ deal for both parties. That way, everybody feels like their needs are being met by the end...

In exploring the art of approachability, read this story to get in the mood. After recording hundreds of conversations between a group of physicians and their patients, researcher Dr Wendy Levinson found...